Refund Policy Heavy Hitters Moving Company LLC Effective Date: May 8, 2026 Refund Policy Heavy Hitters Moving Company LLC is committed to providing professional and reliable moving services. This Refund Policy outlines the circumstances under which refunds, credits, or adjustments may be issued. By booking services with Heavy Hitters Moving Company LLC, you agree to this Refund Policy. 1. Deposits & Booking Fees Non-Refundable Deposits Deposits or reservation fees used to secure a moving date may be non-refundable, especially when:

The move is canceled within 48 hours of the scheduled service date

Crews, trucks, or equipment have already been assigned

The Company has declined other bookings to reserve your requested date

Refundable Deposits Deposits may be refunded if:

Cancellation occurs more than 48 hours before the scheduled move

The Company is unable to provide scheduled services

Both parties agree to cancel the move

Approved refunds are generally processed within 5–10 business days. 2. Cancellations & Rescheduling Customer Cancellations Customers who cancel or reschedule within less than 48 hours of the move date may be subject to:

Loss of deposit

Cancellation fees

Minimum labor charges

Company Cancellations If Heavy Hitters Moving Company LLC must cancel services due to unforeseen circumstances, customers may receive:

A full refund of deposits paid

Rescheduling options based on availability

3. Service Refunds Refunds will not be issued simply because:

A move took longer than expected

Additional labor was required

Customer inventory exceeded original estimates

Access conditions changed (stairs, elevators, long carries, etc.)

However, we may issue partial refunds, service credits, or adjustments if:

Services paid for were not provided

Significant service errors occurred

Damage claims are approved after investigation

4. Damage Claims Customers must report any alleged damages:

Within 7 days of move completion for visible damage

Within 48 hours for missing items

Damage claims are reviewed individually. Approved resolutions may include:

Repair

Replacement

Partial reimbursement

Service credit

Heavy Hitters Moving Company LLC reserves the right to inspect alleged damages before issuing compensation. 5. Non-Refundable Circumstances No refunds will be issued for:

Delays caused by weather, traffic, or circumstances beyond company control

Customer scheduling errors

Improperly packed items packed by the customer

Pre-existing damage

Mechanical failure of electronics or appliances

Customer refusal of completed services

6. Payment Disputes & Chargebacks Customers agree to contact Heavy Hitters Moving Company LLC before initiating chargebacks or payment disputes. Fraudulent or improper chargebacks may result in:

Collection actions

Additional administrative fees

Legal action where permitted by law

7. Refund Processing Approved refunds will be issued using the original payment method whenever possible. Processing times may vary depending on:

Financial institutions

Payment processors

Banking holidays

8. Contact Information For refund requests or billing concerns, contact: Heavy Hitters Moving Company LLC Niles Phone: [614-300-7995] Email: [hhmoveco@gmail.com]